Support
Dedicated support for every product
Each software has its own channel, handled by the people who know it. Support is included for all active customers.
The channels
Write to the channel of the product you use
Invio Facile
Accountants, payroll consultants, companies and anyone who has to manage electronic tax filings.
Write to
assistenza-if@nexaco.itHub Fatturazione Elettronica
Businesses of every size, software houses and system integrators.
Write to
assistenza-hub@nexaco.it
We answer during office hours, Monday to Friday. The more detail you give us about the situation, the sooner we get to the solution.
How we work
What you can expect
Whoever answers knows the product
There is no first line that takes the message and passes it on. The person reading your request works on the software you are talking about.
We know the deadlines
We know what a filing stuck on the day it is due means. Requests with a deadline on them go to the front.
The person who takes it on stays with it
No bouncing between different people: whoever opens the request carries it through to the solution.
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